Frequently asked questions

Standard Tracked Shipping is a flat $6.99 USD on every order to the US, and $9.99 AUD to Australia.

Orders placed before 3:00 PM EST on a business day ship the same day. Orders placed after 3:00 PM EST, on weekends, or on US public holidays process the next business day.

Transit takes 3 to 6 business days after dispatch. Door to door, allow 3 to 7 business days.

We ship to all fifty US states and all of Australia, tracked door to door. We do not currently ship to other countries, US territories, or APO or FPO addresses.

A tracking link arrives by email when your order ships. Allow up to 24 hours for the first carrier scan. You can also follow your order any time on our Track your order page.

Tap What's my size? beside the sizes on any product page. It shows body measurements in inches for tops, dresses and bottoms, with a short guide to measuring yourself.

Take your usual size for a clean line, or one up for an easier drape. Still unsure? Email hello@danielandcharles.com with the piece and your measurements and we will help you choose. We reply within 1 business day.

Shoes come in standard US sizes for women and men, so take your usual US size. Coming from another sizing system? Email hello@danielandcharles.com and we will convert it for you.

Exchange it for another size, or return it, within 60 days of delivery. Email your order number to hello@danielandcharles.com to start. The full terms are in our Returns policy.

60 days from the day your order is delivered. The full terms live in our Returns and Refunds policy.

Email hello@danielandcharles.com with your order number. We reply within 1 business day with the return address and instructions.

No. We do not charge restocking fees.

On standard returns, the customer pays return postage. For damaged, faulty, or incorrect items, you pay nothing.

Within 3 business days of your return arriving and passing inspection, refunded to your original payment method. Banks may take an additional 5 to 10 business days to show it.

Yes, subject to availability. The exchange is dispatched after the original item is received and inspected.

Email a photo to hello@danielandcharles.com within 60 days of delivery. You choose a full refund or a replacement, no return required, at no cost to you.

Original shipping charges are non-refundable, except when an item arrives damaged, faulty, or incorrect.

Monday to Friday, 9am to 5pm EST. We reply within 1 business day.

No. Email is the fastest way to reach us: hello@danielandcharles.com.